
When I came on board we were operating as a really good 3-star hotel, but in order to take that extra step to 4-star status we needed to differentiate – and that begins and ends with the staff.
Make sure your workforce has the skills your business needs
When I came on board we were operating as a really good 3-star hotel, but in order to take that extra step to 4-star status we needed to differentiate – and that begins and ends with the staff.